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Capability: The new metric for physician engagement

Description

To address a crisis of burnout in a transforming industry, healthcare organizations need a way to measure how effectively they support their physician workforce. The “capability” metric, first broadly applied in service industries, has now been validated for use in healthcare by athenahealth’s researchers. Join athenahealth’s Jessica Sweeney-Platt for a deep-dive into capability, a new framework for improving clinical and financial outcomes. We cover:

  • What capability is and why it matters
  • How to measure capability with two questions
  • The connections between capability and clinical performance

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